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Great Excuses Of Our Time: It's not the phone, it's the science (#1 in a series of 1)

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  • Great Excuses Of Our Time: It's not the phone, it's the science (#1 in a series of 1)

    Apple claim that the 'loss of signal' fault in the iPhone 4 isn't a fault with the iPhone but rather a mistake in the algorithm used to calculate the number of bars indicating signal strength:

    Originally posted by Apple
    "We have discovered the cause of this dramatic drop in bars, and it is both simple and surprising.

    "Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong.

    "Our formula, in many instances, mistakenly displays two more bars than it should for a given signal strength. For example, we sometimes display four bars when we should be displaying as few as two bars.

    "Users observing a drop of several bars when they grip their iPhone in a certain way are most likely in an area with very weak signal strength, but they don't know it because we are erroneously displaying four or five bars.

    "Their big drop in bars is because their high bars were never real in the first place."
    Phew, that's alright then.
    Last edited by Prof. Faustaff; 07-02-2010, 10:16 AM.
    "They went into the house and were soon rolling about in bed together." - The Wrecks of Time, James Colvin, 1966

  • #2
    Great Silences Of Our Time: Apple on update issue - no comment (#1 in a series of 1)

    The BBC's Tech. correspondent Rory Cellan-Jones asks, is iOS 6.1 draining your iPhone battery super-fast?
    Is there a problem with the latest update to Apple's mobile operating system, and is it threatening to cause wider damage to mobile and corporate networks? I'm not entirely sure - because Apple itself is being typically uncooperative with anyone inquiring about it.

    iPhone users, corporate IT departments and at least one mobile network are reporting problems following the iOS 6.1 update released late last month. It has apparently caused batteries on some iPhones to drain rapidly by repeatedly contacting the mobile network.

    There appear to be two issues - one affecting mobile networks, the other corporate email.

    Some iPhone users have seen intermittent problems with making calls or sending texts, apparently caused by their phones continually "talking" to the network...

    ...Vodafone says the problem seems to be intermittent, and as far as it can see only affects iPhone 4S users. But the concern is that if a number of iPhone owners who had updated to iOS 6.1 were in the same location, the excess traffic generated could overload the local 3G mast. On Friday night the company contacted 4S customers who had not yet updated advising them to put it off while Apple worked on a fix.

    Corporate IT departments using Microsoft Exchange for mail have also experienced problems. Some reported that the upgrade can cause phones to contact internal mailboxes thousands of times an hour, slowing down mail services and draining the users' batteries. Again, some companies are telling iPhone users not to upgrade for the time being.

    So what is Apple telling users to do? Is there a problem and if so, is it working to solve it?

    I contacted the company on Friday afternoon, and have been seeking a response ever since. The most I've received so far is "we're currently not commenting".

    Having dealt with the company over the years this comes as no surprise. It has always played its cards very close to its chest, refusing to comment except on its own terms.

    That has worked for Apple in the good times - but will refusing to enlighten its customers about an important issue endear them to the company at a time when some of the shine is beginning to come off the brand?
    "They went into the house and were soon rolling about in bed together." - The Wrecks of Time, James Colvin, 1966